Shipping Policy — Stockbound Supply
_Last updated: August 1, 2026_
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## Order Processing Time
- Orders are processed within **1–3 business days** (Monday–Friday, excluding holidays).
- Orders placed on weekends or holidays will be processed the next business day.
- You'll receive a confirmation email with tracking information once your order ships.
## Shipping Times
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–14 business days |
| United Kingdom | 7–14 business days |
| Canada | 10–20 business days |
| Australia & New Zealand | 10–20 business days |
| Europe | 10–20 business days |
| Rest of World | 15–30 business days |
> These are estimated timeframes. Actual delivery times may vary due to customs, weather, carrier delays, or peak seasons (Black Friday, Christmas, etc.).
## Shipping Rates
- **Free standard shipping** on all orders over $50 USD.
- Flat rate of **$4.99 USD** on orders under $50.
- Express shipping available at checkout for an additional fee (where applicable).
## Order Tracking
Once your order has shipped, you'll receive an email with a tracking link. You can track your package at any time. Please allow up to 48 hours for tracking to update after you receive your confirmation.
## Where We Ship
We ship worldwide. However, some products may have shipping restrictions based on destination. If your item cannot be shipped to your country, we will notify you and issue a full refund.
## Multiple Packages
Some orders may arrive in multiple packages if products are sourced from different suppliers. You'll receive separate tracking numbers for each package.
## Customs, Duties & Taxes
For international orders, the recipient is responsible for any customs fees, import duties, or taxes charged by the destination country. We are not responsible for delays caused by customs.
## Lost or Delayed Packages
- If your tracking shows "delivered" but you haven't received your package, please check with neighbors, building management, or your local post office first.
- If the package is still missing, contact us within **7 days** of the delivery date and we'll help resolve it.
- For packages delayed beyond the estimated timeframe, please allow an additional 5 business days before reaching out — carrier delays are common and usually resolve on their own.
## Incorrect Shipping Address
Please double-check your shipping address before placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately — we'll do our best to update it before the order ships.
## Damaged or Defective Items
If your item arrives damaged or defective, please contact us within **14 days** of delivery with:
1. Your order number
2. A photo of the damaged product and packaging
We'll arrange a replacement or issue a full refund — no need to return the item.
## Returns Due to Shipping Issues
If a package is returned to us due to an incorrect address, refused delivery, or unclaimed at customs, we will contact you. You may choose:
- A refund (minus original shipping costs), or
- Reshipment (additional shipping fees apply)
## Contact Us
For any shipping-related questions, reach out at:
- **Email:** support@stockboundsupply.com
- **Response time:** Within 24–48 business hours